After-purchase services
Dear Admin,
I hope this message finds you well. I would like to inquire about the support process in case the EA encounters any issues. Will your team be available to provide assistance or guidance in such situations?
Then,I have one more question after purchasing the EA, what are the next steps for installation and setup? Will I receive any detailed instructions or support to ensure proper configuration and usage? Additionally, is there a recommended guide or documentation that I should refer to in order to get started effectively?
Thank you in advance for your response.
Hello,
Thank you for your question!
✅ Regarding support:
We’re always ready to assist you if you encounter any issues with installing the EA or if the EA behaves unexpectedly. Simply contact us via email or by clicking the “Contact” button at the bottom right corner of the screen. Our support team can provide real-time guidance via Ultraviewer or Anydesk, allowing you to watch and follow along with the setup process.
✅ After purchase – Installation & Setup:
Once you’ve purchased the EA, you will receive:
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The EA file(s) and installation files (if available)
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Step-by-step guidance or tips based on the admin’s experience using the EA
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Suggested .set files for optimized configurations (if applicable)
💬 If you have any further questions, feel free to post them here – our team and community members will be happy to help.
Wishing you successful and smooth trading!
Best regards,